Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES

RELEASE AND WAIVER

By attending classes, events, workshops, and other activities ("Classes"), using City Alps studio premises, facilities, and equipment ("Facilities"), joining the City Alps Running Club ("Running Club"), or participating in any City Alps-organised events outside our premises ("Outdoor Activities"), you acknowledge, for yourself and on behalf of your heirs, personal representatives, and assigns, the inherent risks and dangers associated with physical activity. These include but are not limited to: heart attacks, muscle injuries, broken bones, heat exhaustion, injuries to joints or extremities, paralysis, and death.

You voluntarily assume all risks related to your participation and agree to release, indemnify, and hold harmless City Alps, its directors, employees, agents, and affiliates from any liability related to such participation. You confirm that (a) you are medically and physically fit to engage in these activities, and (b) no medical professional has advised you against physical exercise.

TERMS AND CONDITIONS

These Conditions govern your use of our Website and any purchase of Goods or Services. By using the Website or purchasing our Goods or Services, you agree to be bound by these Conditions. If you do not accept these Conditions, do not use the Website or our Services.

Definitions:

"Apparel": City Alps branded clothing sold at Studios

"Class": Any City Alps session (including RIDE, RIDE & LIFT, LIFT)

"Conditions": These terms and conditions, as updated from time to time

"Credit": Pre-purchased credit used for Class bookings

"Goods": Any items for sale in our Studios, including Apparel

"Services": Any offerings provided via the Website or Studios

"Studios": Any physical City Alps location

"Subscription": Membership model as defined in Section 5

"Website": www.cityalps.com

We may update these Conditions at any time. Changes take effect upon being posted on the Website. You should review the Conditions periodically.

USERS OF OUR CLASSES

You must be 15 years or older to use our Studios or attend Classes. You must comply with our posted rules regarding conduct, facilities use, and opening hours. We reserve the right to refuse access or terminate your use of our Services if your conduct is inappropriate or breaches these Conditions.

Instructors and Classes may change without notice.

SINGLE CREDITS

Credits are required to book Classes. You may purchase 1x Credit via our Website. Each Credit allows access to one Class. Credit pricing is posted online and subject to change.

1 Credit is valid for 7 days unless otherwise stated

Credits are non-transferable and non-refundable

We reserve the right to shorten validity periods in case of lease termination, with 4 weeks' notice

MEMBERSHIPS (SUBSCRIPTIONS)

Subscription fees are charged monthly. You must provide valid payment details at activation. Subscription fees may increase annually by up to 5% as of January 1. Government-mandated changes may take effect immediately.

Subscription Types:

Adventure Cruiser: 1x/week. 8 credits every 8 weeks

Trailblazer: 2x/week. 16 credits every 8 weeks + unlimited open training

Unlimited Odyssey: Unlimited ride, strength, and open training

StrongNow SGPT Unlimited: As above + unlimited SGPT sessions. 1-month minimum, then 3-monthly blocks

StrongNow SGPT x3/week: 12 SGPT credits every 4 weeks. 1-month minimum, then 3-monthly blocks

StrongNow SGPT x2/week: 8 SGPT credits every 4 weeks. Same terms as above

StrongNow SGPT x1/week: 4 SGPT credits every 4 weeks. Same terms as above

If you are late on payment by more than 7 days, your membership may be forfeited. You will still be liable for outstanding amounts.

Holidays: Memberships are not paused for holidays shorter than 1 month. Rejoining is subject to availability.

If you do not attend a booked class without canceling at least 2 hours in advance, an €8 no-show fee applies.

Cancellation:

Subscriptions auto-renew every 4 or 12 months, depending on your plan. You may cancel:

i) With at least one (1) full calendar month’s written notice prior to the term end

ii) At any time before your next payment with one (1) month’s written notice. A cancellation fee equal to one month’s fee will apply if this is during your initial contract term

Benefits remain active during the notice period. No refunds will be issued for unused time once a renewal occurs.

CLASS BOOKINGS

You may book Classes via our Website. Availability is not guaranteed, even with Credits.

Cancellations:

Cancel 2+ hours before class = full Credit refund

Cancel <2 hours = refund only at our discretion

Members will be charged €8 for late cancellations or no-shows

Waitlists:

You will be automatically added to a class if a spot opens up >2 hours before the class

Notification via email/SMS

Remove yourself from the waitlist if you can’t attend

Last-minute (under 2-hour) openings will be offered via email on a first-come-first-served basis

If no spot opens, your Credit will be refunded

If we cancel a class, your Credit will be refunded.

PHOTOGRAPHY AND SOCIAL MEDIA

We occasionally take photos/videos for promotional use. If you do not wish to appear, please inform the photographer or instructor.

PERSONAL BELONGINGS AND SAFETY

Personal items are your responsibility. We are not liable for loss or damage.

GOODS RETURNS

Apparel may be returned within 14 days, with receipt, unused and undamaged. No refunds on other Goods or Services.

WEBSITE USE

You must use our Website lawfully. Prohibited activities include transmitting malware, breaching security, and unauthorised access.

We do not guarantee error-free operation. Use of third-party links is at your own risk.

ACCOUNT SECURITY

Areas of our Website may require a login. Do not share your credentials. Notify us if you suspect unauthorised access.

We reserve the right to disable access if these Conditions are violated.

THIRD-PARTY ACCOUNTS AND SERVICES

Spivi®: By registering, you acknowledge that a Spivi account may be created for you.

Strava: If you connect your City Alps and Strava accounts, workout data will be shared. You agree to both City Alps and Strava T&Cs.

INTELLECTUAL PROPERTY

All content on our Website is protected by copyright. You may not reproduce or use it commercially without permission.

Trademarks and logos are property of City Alps or third parties. Do not use without written consent.

Software and backend systems are protected. Do not tamper with or attempt to access them without authorisation.

PRIVACY POLICY

Our privacy policy (available on our Website) outlines how we process your data. By using the Website, you consent to this policy.

ENTIRE AGREEMENT

These Conditions, along with our Privacy Policy, form the entire agreement between you and City Alps.

VARIATION

We may change these Conditions at any time. Changes will be posted on the Website.

SEVERANCE

If any Condition is deemed invalid or unenforceable, the remaining terms shall remain in full effect.

WAIVER

Any waiver of these Conditions must be in writing.

GOVERNING LAW AND JURISDICTION

These Conditions are governed by Dutch law. Any disputes will be handled exclusively by the Amsterdam District Court.