Terms and Conditions
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES
RELEASE AND WAIVER
By attending classes, events, workshops, and other activities ("Classes"), using City Alps studio premises, facilities, and equipment ("Facilities"), joining the City Alps Running Club ("Running Club"), or participating in any City Alps-organised events outside our premises ("Outdoor Activities"), you acknowledge, for yourself and on behalf of your heirs, personal representatives, and assigns, the inherent risks and dangers associated with physical activity. These include, but are not limited to: heart attacks, muscle injuries, broken bones, heat exhaustion, injuries to joints or extremities, paralysis, and death.
You voluntarily assume all risks related to your participation and agree to release, indemnify, and hold harmless City Alps, its directors, employees, agents, and affiliates from any liability related to such participation. You confirm that (a) you are medically and physically fit to engage in these activities, and (b) no medical professional has advised you against physical exercise.
TERMS AND CONDITIONS
These Conditions govern your use of our Website and any purchase of Goods or Services. By using the Website or purchasing our Goods or Services, you agree to be bound by these Conditions. If you do not accept these Conditions, do not use the Website or our Services.
Definitions:
"Apparel" means City Alps branded clothing sold at Studios.
"Class" means any City Alps session (including RIDE, RIDE & LIFT, LIFT).
"Conditions" means these terms and conditions, as updated from time to time.
"Credit" means a pre-purchased credit used for Class bookings.
"Goods" means any items for sale in our Studios, including Apparel.
"Services" means any offerings provided via the Website or Studios.
"Studios" means any physical City Alps location.
"Subscription" means a membership model as defined in Section 5.
"Website" means www.cityalps.com.
We may update these Conditions at any time. Changes take effect once posted on the Website. You should review the Conditions periodically.
USERS OF OUR CLASSES
You must be 15 years or older to use our Studios or attend Classes. You must comply with our posted rules regarding conduct, facilities use, and opening hours. We reserve the right to refuse access or terminate your use of our Services if your conduct is inappropriate or breaches these Conditions.
Instructors and Classes may change without notice.
SINGLE CREDITS
Credits are required to book Classes. You may purchase 3x Credits via our Website. Each Credit allows access to one Class. Credit pricing is posted online and subject to change.
Credits are valid for 2 months unless otherwise stated.
Credits are non-transferable and non-refundable.
We reserve the right to shorten validity periods in case of lease termination, with 4 weeks' notice.
MEMBERSHIPS (SUBSCRIPTIONS)
Subscription fees are charged monthly. You must provide valid payment details at activation. Subscription fees may increase annually by up to 5% as of January 1. Government-mandated changes may take effect immediately.
Subscription Types:
Adventure Cruiser Rider: 1x per week, 8 credits every 8 weeks.
Trailblazer Rider: 2x per week, 16 credits every 8 weeks plus unlimited open training.
Unlimited Odyssey Rider: Unlimited ride, strength, and open training.
StrongNow SGPT Unlimited: Unlimited SGPT sessions plus full access to other training. 1-month minimum (trial), then 3-monthly blocks.
StrongNow SGPT 2x per week: 8 SGPT credits every 4 weeks. Same terms as above.
StrongNow SGPT 1x per week: 4 SGPT credits every 4 weeks. Same terms as above.
StrongNow Base Camp Trial:
The StrongNow Base Camp membership provides unlimited access for one (1) month to all StrongNow Small Group Personal Training (SGPT) sessions, as well as all other group classes offered at City Alps. This is a trial membership with no ongoing commitment beyond the initial month. The membership automatically expires at the end of the trial period unless you choose to continue with a regular StrongNow membership. No refunds or extensions are provided for unused time or missed sessions during the trial period.
Late/Bounced Payments:
If you are late on payment by more than 7 days, your membership may be forfeited. You will still be liable for outstanding amounts.
Holidays:
Memberships are not paused for holidays shorter than 1 month. Rejoining is subject to availability.
If you do not attend a booked class without cancelling at least 2 hours in advance, an €8 no-show fee applies.
Cancellation:
Subscriptions auto-renew every 3, 4, or 12 months, depending on your plan. You may cancel with at least one full calendar month’s written notice prior to the end of the term.
Benefits remain active during the notice period. No refunds will be issued for unused time once a renewal occurs.
CLASS BOOKINGS
You may book Classes via our Website. Availability is not guaranteed, even with Credits.
Cancellations:
Cancel 2 or more hours before a class for a full Credit refund.
Cancel less than 2 hours before a class for a refund only at our discretion.
Waitlists:
You will be automatically added to a class if a spot opens more than 2 hours before the class.
You will receive notification via email or SMS.
Please remove yourself from the waitlist if you can no longer attend.
Last-minute (under 2-hour) openings will be offered via email on a first-come, first-served basis.
If no spot opens, your Credit will be refunded.
If we cancel a class, your Credit will be refunded.
PHOTOGRAPHY AND SOCIAL MEDIA
We occasionally take photos or videos for promotional use. If you do not wish to appear, please inform the photographer or instructor.
PERSONAL BELONGINGS AND SAFETY
Personal items are your responsibility. We are not liable for loss or damage.
GOODS RETURNS
Apparel may be returned within 14 days with a receipt, unused and undamaged. No refunds are given on other Goods or Services.
WEBSITE USE
You must use our Website lawfully. Prohibited activities include transmitting malware, breaching security, and unauthorised access. We do not guarantee error-free operation. Use of third-party links is at your own risk.
ACCOUNT SECURITY
Areas of our Website may require a login. Do not share your credentials. Notify us if you suspect unauthorised access. We reserve the right to disable access if these Conditions are violated.
THIRD-PARTY ACCOUNTS AND SERVICES
Spivi: By registering, you acknowledge that a Spivi account may be created for you.
Strava: If you connect your City Alps and Strava accounts, workout data will be shared. You agree to both City Alps and Strava terms and conditions.
INTELLECTUAL PROPERTY
All content on our Website is protected by copyright. You may not reproduce or use it commercially without permission. Trademarks and logos are property of City Alps or third parties and may not be used without written consent. Software and backend systems are protected; do not tamper with or attempt to access them without authorisation.
PRIVACY POLICY
Our privacy policy, available on our Website, outlines how we process your data. By using the Website, you consent to this policy.
ENTIRE AGREEMENT
These Conditions, together with our Privacy Policy, form the entire agreement between you and City Alps.
VARIATION
We may change these Conditions at any time. Updates will be posted on the Website.
SEVERANCE
If any part of these Conditions is deemed invalid or unenforceable, the remaining terms shall remain in full effect.
WAIVER
Any waiver of these Conditions must be made in writing.
GOVERNING LAW AND JURISDICTION
These Conditions are governed by Dutch law. Any disputes will be handled exclusively by the Amsterdam District Court.